- Is there a limit to how much I can spend?
Your Interac Online payment is handled by your Financial Institution so any limits on the amount would be determined by your Financial Institution. Contact your Financial Institution to inquire about your limits.
- How much does it cost to use Interac Online?
Your Interac Online payment is handled by your Financial Institution so fees, if any, would be levied by your Financial Institution. Contact your Financial Institution to inquire about any fees applicable to your Interac Online transaction.
- What if I don't have web banking?
It is easy to get access to web banking. Simply contact your Financial Institution or visit their website to inquire about receiving your user ID and password.
- Who do I call if something goes wrong?
If you have questions or concerns about the goods or services that you have purchased using Interac Online (e.g. about delivery time, shipping options, product information, etc.) please contact the online merchant.
If you have questions or concerns about your Interac Online payment (e.g. fees, limits, your account, processing times, etc.) that cannot be answered by the online merchant, please contact your Financial Institution.
- What happens if I cancel the payment?
If you click the 'Cancel Payment' button you will be taken back to the online merchant website where you made your purchase. No money will be taken from your account and the online merchant will instruct you on what to do next.
- I don't see my Financial Institution on this list - what do I do?
Your Financial Institution may not yet be offering the Interac Online service. Contact your Financial Institution to inquire about the service.